All posts by Dr. Albers

Good-bye 2020.  We Will Not Miss You…

Celebrating and Saying “Good-bye 2020”

We decided to really celebrate and say “good-bye 2020” by going all out on a pepper steak dinner.  The picture above is the flambé with cognac step.  We enjoyed every yummy bite and toasted to a better 2021.

It has been a year of challenges and worries.  Our office was closed for 6 weeks from mid-March to the beginning of May.  And we are lucky.  Some businesses are still operating under extreme restrictions even today.  It is our sincere hope that with the advent of vaccines, 2021 will see a return to normalcy, especially for small businesses and restaurants.

Changes That Are Here to Stay

Following the onset of Covid-19, we instituted several changes at the office.  One you have probably noticed is the use of face shields during aerosol creating procedures.  While we used several tools to minimize aerosol spread before, a face shield can provide another level of protection for our staff.

Another change is the way we screen patients.  For the foreseeable future, we will continue to use a Covid Questionnaire and take temperatures of all visitors to the office.  And, whereas before we would sometimes treat patients with cold type symptoms, we will continue to ask those feeling unwell to reschedule appointments.

Due to public health orders mandating the use of Covid Questionnaires, we became overwhelmed with paperwork after reopening the office.  That prompted research into paperless forms – which can be filled out via computer or smart phone.  These forms are saved on a secure cloud server. We receive a notification that a new form is available.  We can then review and download the form(s) into our practice management software, thus skipping the manual entry of data and scanning of forms.  Feedback from patients has been almost uniformly positive (yes, some patients would prefer to never update information…).  The system is easy to use, quicker than filling out paper forms, and can be done at a patient’s convenience prior to an appointment.  This saves both our staff and our patients time in the office.

Other Changes

Many of you already know that long-time hygienist Lee Ann has transitioned to a part time schedule.  She is currently in the office on Wednesdays and Thursdays.  We were lucky to find new hygienist Stephanie, who has been a welcome addition to the staff.  And, patients will also continue to see hygienists Judy and Jane on their days in the office.  We will take a new group photo of our staff once restrictions on masks and social distancing are lifted.

Things that Never Change

We will always appreciate the professional relationships and friendships we have developed with so many you after years of seeing you in the office.  We will continue to strive for excellence in the dentistry we practice and to provide our patients with the best dental care possible.

Online Forms

Welcome to Online Forms

Screen shot of online forms page

Online Forms

Many patients are familiar with our practice communications system that sends automated appointment reminders and other communications.  Over the past couple of weeks, we tested a new feature of this system – Online Forms.  This picture is a screenshot of what you see when you access the forms link on a phone.

Post-Covid Paper Stacks

Every month since April, the Colorado Department of Public Health & Environment issues Public Health Orders (PHOs) governing dental offices.  All PHOs to date require pre-screening for dental patients, hence, many of you have received phone calls from our office prior to appointments.  And, if you’ve visited the office, you’ve had to fill out our Covid-19 Questionnaire each time you visit.

Online forms allow you to click a link in an email or text appointment reminder and quickly fill out a secure online questionnaire.  We receive a notification that a form is ready for review.  After review, we can sync it with our practice management software for automatic updating of  information.  Finally, the system saves a copy of the form in a patient’s file.  Prior to this, patients filled out paper forms, we input the information into our system, and then scanned and saved a copy of the paperwork before shredding the paper copy.  This new system saves time both for us and for you, and significantly cuts down on paper usage at the office.

Updating General Paperwork Using Online Forms

It is important for dental/medical offices to periodically update patient information such as medical histories and contact information.  Currently patients receive emails and texts the week prior to appointments notifying them of the need for this information.  These notifications now include a link to our online forms.  We still have options for patients to fill out hard copies of this paperwork at home prior to their appointments.  These forms, found at, include General Information, Medical History, and Notice of Privacy Policies – Permissions and Patient Acknowledgement.

Because our initial test of the online forms proved so successful, we added an iPad to our check-in options. Michele accesses our daily schedule, identifies the appropriate patient, and then identifies the forms to be updated.  Information in our system automatically populates the form so that only changes need to be made.  The system is HIPAA secure – the patient is locked into his/her forms, only, and the information can only be retrieved when we enter a code.  The completed forms then sync into our system, providing a paperless way to update necessary information.

Feedback Requested and Welcome

As with any new system, there are hiccups and bumps in the road.  We have already received valuable feedback from patients about the system.  We welcome that going forward.

Welcome Dental Hygienist Stephanie!

Welcome Stephanie, our New Dental Hygienist

We are excited to welcome a new dental hygienist, Stephanie, to the practice! Stephanie will be working three days a week and is looking forward to getting to know our patients.

Long time patients know we have very little turnover with our staff. This allows our office to develop relationships with patients over many years. For the last several years, Lee Ann, our full-time hygienist, as well as Jane, Judy B. and Judy A have comprised our hygiene team. Lee Ann has been at our office for 22 years, and Jane first worked with Dr. Albers (and assistant Susan) at his first dental position, back in 1987. Judy B and Judy A are more recent additions, both bringing significant experience to the office. Between Lee Ann’s schedule, the regular days worked by Jane and Judy B, and Judy A’s several days per month, we were averaging a little over 6 days of hygiene during our 4 day work week.

Staffing Changes

Earlier this year, Lee Ann indicated that after 43 years as a full time hygienist, she was ready to think about cutting back her schedule. And Judy A, whose husband recently retired, indicated that she wanted to move to a position of filling in when she’s needed and available rather than scheduling set days each month. While the COVID shutdowns sent many plans into a pause for 6 weeks, our hygiene staff was reaching out to fellow hygienists about someone who might be a good fit for our office. Through the grapevine, staff members who knew a former dental hygiene school classmate of Stephanie’s learned she was interested in making a change. After discussions and observing Stephanie in the office, we knew she would be a great addition.

New Hygiene Lineup

Having Stephanie on staff, working three days a week, will allow Lee Ann to cut back to two days per week. Jane and Judy B will continue to work their regular Tuesday/Thursday schedules. Altogether, this gives us an extra day of hygiene each week (7 instead of 6).  Considering all the hygiene appointments cancelled during the shutdown,  this will help us move more quickly through the backlog of cleaning appointments.

We appreciate all of our patients, and appreciate that you trust us with your dental care. We are looking forward to introducing you to Stephanie so that you can see for yourself what a great addition she is to our team!

Reopening After Covid-19

Reopening After COVID-19 – Slowly But Surely

It hasn’t been a smooth process, partly due to conflicting information coming from the state.  However, we are open with all staff members now scheduling to see patients.

First Delay in Reopening After Covid-19

We were initially notified by the state that dental offices could reopen on April 27, hence, the title of our last blog post.  Unfortunately, in the middle of a meeting at the office on Friday, April 24 to review new procedures and protocols, DORA notified dental providers that they could not open pending further guidance from the governor.  That finally arrived on the evening of April 28, but the guidance was so confusing, a modified Public Health Order had to be issued a week or so later.  We are now in the newest phase of reopening, with yet more confusing guidance in an updated PHO issued at the end of May.

New Procedures

In our last blog post, we described what to expect when you come to the office.  A big concern is that with offices reopening, we’ll see a spike in new COVID-19 cases.  To guard against this, we currently pre-screen all scheduled patients prior to their arrival at our office.  And, we take everyone’s temperate when they first arrive.

We have really appreciated the patience of our patients!  From taking time out of busy days to answer screening questions prior to coming to the office, to not being able to see our staffs’ smiling faces behind facemask, everyone has been very accommodating.  In fact, we have noted a real relief among patients that they are finally able to get out and attend to everyday tasks – such as routine dental care.

Newest CDC information

Several of us watched a webinar from the Centers for Disease Control (CDC) reviewing their interim guidance for dental offices.  Importantly, CDC experts relayed that to date, there have been no documented cases of COVID-19 transmission in a dental setting.  Some dental office employees have contracted the virus.  However, CDC investigations have shown that none of these cases are associated with work in the dental office.  It is suspected that the virus was circulating prior to shutdowns.  This suggests that routine infection control processes followed by dentists – even before enhanced procedures were implemented – makes it difficult for the virus to be transmitted during dental care.

Community Support

One difficulty for non-front-line health care providers has been getting adequate personal protective equipment (PPE).  PPE includes things like masks and gloves.  Following the outbreak, state and national associations started recommending the use of face shields during dental procedures.  With equipment being diverted to those areas experiencing significant outbreaks, a lot of PPE has been on back order.  Local businesses stepped up to the plate to help, including a local plastics company.  They gave health care providers 10-packs of face shields.  The picture above shows Susan modeling one.  We really appreciate businesses and individuals who reached out to help others in the community.

Office Reopening April 27, 2020

Office to Reopen Monday, April 27, 2020

On March 18th we closed our office, except for emergency dental care, due to the COVID 19 coronavirus pandemic. On Monday, April 20, Governor Polis announced that Colorado’s stay-at-home order would not be extended past April 26. He further endorsed a gradual reopening of businesses, including dental offices. Our office will reopen on Monday, April 27, 2020.

What to Expect When We Reopen

We are utilizing information from state health resources and also the Colorado and American Dental Associations. Suffice it to say that things will look different when you return to the office. In the reception room, reading materials and our mission trip photo albums have been removed.  This will help prevent inadvertent transfer of the virus. Some patients may choose to remain in their cars in the parking lot until notified to come in. We will request that you observe social distance seating in the reception area.

We are also working to identify patients with potential risk factors and discuss whether treatment should be postponed until we understand the virus better. High risk patients include, for example, those 65 or older, those with chronic conditions such as obesity, lung disease, respiratory conditions, or who live in nursing homes. There are additional conditions that might push someone into a high-risk category and we will want to discuss this with you in more detail.

The biggest change you will notice is the coronavirus screening questionnaire all patients will be required to fill out and sign before being treated. The screening form will ask questions related to your exposure/possible exposure to COVID 19, as well as symptoms associated with the virus such as a fever over 100.5 degrees, dry cough, loss of smell or taste, etc. We will also be taking patient temperatures before we treat patients and will likely not treat you if your temperature is elevated.

We have always adhered to rigorous sterilization and disinfection protocols, but we will be even more vigilant in keeping our office safe for patients and staff. During the initial relaxation of the stay-at-home order, we will be wearing masks during the entirety of your appointment. Staff will be taking their own temperatures several times per day.

We will also minimize contact during appointment checkout.  For example, we may ask patients to insert their credit cards into our credit card machine. When the virus first appeared, we started disinfecting pens in between use, and will continue this practice.

Reduced Staff

We have several staff members in a higher risk category or who have family members  at high risk. For that reason, you will not be seeing some of those familiar friendly faces when we initially reopen. We hope that scientists will quickly identify the best ways to detect and treat the virus.  We look forward to the day when everyone is back at the office providing the wonderful care our patients have come to appreciate.

Wear Your Masks Into Our Office

While the stay-at-home order has been lifted, Colorado is moving to a “Safer at Home” phase per the governor’s office.  People are encourage to wear masks when away from home.  We would encourage our patients to wear their masks when they come into our office so as to help contain spread of the virus.

Going Forward

We are in new territory as we return to work with this virus still circulating. Patient and staff safety is very important to us.  Dr. Albers is closely monitoring all new developments and will modify office protocols as best practices evolve.
Our entire staff values the relationships and friendships we have developed with many of you over many years. We are excited to reopen and look forward to seeing you in the office in the very near future.

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Mark T. Albers, D.D.S.
2155 Hollowbrook Drive
Suite 20
Colorado Springs, CO

(719) 634-8458

Contact Us

To schedule an appointment, call:
(719) 634-8458

General Hours: Labor Day through Memorial Day

Monday – Thursday:
8:00a.m. – 1:00p.m., 2:00p.m. – 5:00p.m.

Summer Hours: Memorial Day through Labor Day

Monday – Wednesday
7:30a.m. – 12:30p.m., 1:30p.m. – 4:30p.m.

7:00a.m. – 2:00p.m.