New VOIP Phone System
VOIP
In our last post, we wrote about our experience at the Rocky Mountain Dental Convention. We always learn new and interesting things. Michele attended a session and saw a demonstration of a VOIP (Voice Over Internet Protocol) phone system. These systems can integrate with our practice management software (schedule, notes, x-rays, etc.). After researching various VOIP systems, we settled on one that integrates with another software program we use to, for instance, send you text reminders of your upcoming appointments. The transfer of our phone number occurred last Friday.
What You Can Expect
Under this new system, when a patient calls, a popup appears with a patient’s name, last and upcoming appointments, etc. This happens before we even answer the phone. With this information, we will no longer have to go into our system to do a search under your name. This will be a time saver for all involved.
The new system also allows for a lot of automation of phone messages that Michele used to have to record fairly frequently. If, for instance, you experience a dental emergency during hours we are closed, you will no longer be given a number you need to call to talk to a doctor. Instead, patients will merely need to press 1 (as instructed in the message) to be transferred to the on-call doctor.
Because calls will come in over our internet instead of a phone line, there is always a possibility that we could have an interruption in our internet service. This would result in our inability to receive calls. We’ve only had internet access issues a handful of times in the 15 yrs we’ve been at this location. We do have cell phone apps that are supposed to allow us to receive calls on a temporary basis if need be.
Feedback Appreciated
As with any new system and new phones, we have a few wrinkles to iron out as we experiment with the best way to use them. If you have any feedback that might be helpful, we would appreciate hearing from you. Our office number is 719-634-8458. Thank you!
We’re excited to announce the launch of our new in-house Dental Member Plan. After a number of patients expressed to us their dissatisfaction with their current dental insurance, we started researching how these plans can work. We think the end result is something both patients without insurance – and patients who are unhappy with their current insurance – can benefit from. Plan details are summarized on our website at our new 
Given the distance from Colorado Springs to Glenwood Springs and other conflicting events, we had a reduced presence this year compare to past years. Dr. Albers was joined by front desk person Michele, who served as his assistant, and hygienist Lee Ann, who helped in the oral cancer screening room. Carla and Indy also participated, although we’ll provide more information on that a little later. Unfortunately, we forgot to get a group picture, but this one shows Dr. Albers featured in the local dental society newsletter.
For the third year in a row, 
Why did the staff show up at Garden of the Gods Visitor’s Center wrapped in bubble wrap? Because this year, our fall staff outing was a Segway tour of Garden of the Gods and they (the staff) love a good joke!
First stop, Segway training. Guide Kevin gave a group briefing on what to expect. Next, he asked who everyone thought the most nervous participant was (Susan). So, Susan had first shot at getting on a Segway and learning to go forward, stop, and turn. Kevin left her to practice while he came back and started the next person. Once we were all on board, we practiced going up and down a hill. Then, back to the parking lot for a final form to sign saying we’d received the appropriate training.
